FAQ

Shipping

How long does shipping take?
Shipping is free on every U.S. order. We ship from our knitting factory within 1–3 business days, and most orders arrive within 8–10 business days of ordering. You'll get a tracking number by email as soon as your order ships.

Will it arrive before Christmas?
Order by December 8 for delivery before December 25. After that date we can't promise holiday delivery.

Will I pay customs duties or import fees?
Your order ships from our factory in China. Sales tax, where it applies, is calculated at checkout. Import duties are not included in our prices. If U.S. Customs or the carrier charges an import fee on delivery, the customer pays it. Email us before you order and we'll give you an estimate.

Returns

What if it doesn't fit?
You have 30 days from delivery to return it. Email support@aurartcashmere.com with your order number and we'll send you a free prepaid return label. Once we receive and inspect your return, we refund your original payment method within 10 business days. We don't do direct exchanges: return the item, then place a new order for the size you want.

Our cashmere

Is it really 100% cashmere? Where is it made?
Yes. Every piece is knit from 100% cashmere in our own factory in Qinghe County, Hebei, China. Our yarn is spun from fiber sourced in Ningxia, China, and averages 15.5 microns. For comparison, U.S. law only requires fiber sold as cashmere to average 19 microns or finer. Because we make and sell it ourselves, there's no wholesaler or department-store markup in the price.

Will it pill?
All cashmere can pill a little at first, mostly where it rubs, like the underarms and sides. It's loose short fibers working to the surface, not a defect. Finer, longer fibers like ours pill less than cheap cashmere. Remove pills with a cashmere comb or fabric shaver. Pilling usually slows down after the first few washes.

How do I care for it?
Hand wash in cold water with a mild wool or cashmere shampoo. Press the water out gently without wringing, then lay it flat to dry. You can also dry clean it. Never use a dryer, and fold it instead of hanging it so it keeps its shape. Before storing it for the season, clean it and keep it with cedar or lavender to protect it from moths.

Gifts

Can I send it as a gift?
Yes. Most pieces can be shipped in a gift box. Email support@aurartcashmere.com with your order number to request one.

Still have a question? Email support@aurartcashmere.com or call +1 307-533-4950.